Frequently asked questions

We select the best materials for making Kolorek from around the world to meet high standards, be made from natural and renewable materials, and be completely safe for little wearers. Each type of diaper has a slightly different composition, the materials used, and their description can always be found with the specific product.
Our selection is already quite extensive, so that everyone can really find something for themselves. You can use the menu and filters on our website, or you can be helped by the comparison table of our diapers, which you will find at the bottom of all diaper pages.
We have currently started producing KOLORKY DAY in an improved version, featuring anatomically shaped Velcro straps, a moisture indicator, new surface fabric, and a new elastic back waistband. This change is being implemented gradually according to production and stock availability, and it will take some time before all KOLORKY DAY are in the new version. Therefore, it is possible that you may receive two types of the product, both the original and the improved version.
The following components are not biodegradable: LDPE, SAP gel, and non-woven fabric. The decomposition time of all other components depends on the surrounding conditions. Some components may degrade within just a few months.

According to our information, there is no diaper that is 100% biodegradable because they contain components (e.g., SAP gel) that are not biodegradable. Used diapers, due to their contamination, belong in mixed waste and cannot be composted or otherwise processed.
It is not, but it can be sorted into a plastic container and fully recycled. Previously, we used packaging that contained d2w, which caused the packaging to break down into micro-particles. However, according to recent research, breaking down into micro-particles is more harmful to the environment than when the packaging is recyclable. Therefore, we have decided to discontinue this production.
Unfortunately, KOLORKY contain LDPE and SAP gel, which is not biodegradable, meaning it does not fully decompose in nature. SAP is also antibacterial and could disrupt the balance of compost. Used diapers, due to their contamination, belong in mixed waste and therefore cannot be composted or otherwise processed.

No, it is not cosmetics, so animal testing is not conducted.

All our diapers and wipes are certified by the SZÚ, i.e., assessed for health safety according to the requirements of the Ministry of Health regulation no. 84/2001 Coll. on hygienic requirements for toys and products for children up to 3 years of age, as amended. The products have been found to be safe for human health when in contact with human skin under normal or reasonably foreseeable conditions of use.
Kolorky is a Czech brand, with design and development taking place in the Czech Republic. We select materials to be of the highest quality, so they come from various parts of the world. The actual assembly of the diapers then takes place in our partner factories in China and the Czech Republic. KOLORKY DAY, NIGHT, and the entire DELUXE range including PANTS are assembled in China, while the DAY MOMENTS, NIGHT MOMENTS, and WET WIPES ranges are produced in factories in the Czech Republic. The origin of all materials can be found in the description of each product.
No, and we don't plan to. Thanks to smaller packages, you can combine multiple types and designs exactly as you need. This can make repackaging more fun.
We base our approach on the experience and needs of customers and their babies. For example, small babies are changed more frequently, so it is not necessary to use night diapers in size S. We manufacture pull-up diapers starting from larger sizes to make changing easier for little movers; pull-up diapers would be difficult to put on smaller children and are not necessary. We strive to ensure that our diaper selection is diverse so that everyone can find something that suits them.
They are made from natural and renewable materials - non-woven fabrics, pulp, and paper. They do not contain PVC additives, antioxidants, latex, formaldehyde, or phthalates, which often cause unpleasant diaper rash in children. All our diapers meet FSC certification, are bleached using the TCF (total chlorine free) method, and are fragrance-free.

Yes, if you find that Kolorky are not suitable for your baby, you can send them back and we will refund your money.

To return, simply open your order and request a return. You can also contact our customer service line at tel.: +420 792 778 832 or write to us at jsme@kolorky.cz.
In everything we do, we think about the nature around us and how to minimize our impact on the environment. Our boxes are designed based on the most common purchases of 2, 4, 8, or 12 packs of diapers. And because we believe it’s a shame to send half-empty boxes considering the environment, we recommend purchasing in a way that maximizes their use. However, you don’t always have to buy two identical Kolorek packs; you can mix and match them as you like.
Yes, it is possible at our AZ Logistika warehouse or at our Showroom in Prague, but always wait for confirmation that your order is ready for pickup. It is also possible to purchase products directly at the Showroom.
Yes, visit us in our Showroom, we will be happy to assist you with your purchase. You can find the address and current opening hours on the Contacts page.
You can order on our e-shop with delivery to the Czech Republic, Slovakia, and the entire EU. In the Czech and Slovak Republics, you can buy selected types of Kolorek at dm drogerie markt, Teta drogerie, or Tesco. Kolorek products are also easily available from all major online retailers such as Alza, MALL, Feedo, Pilulka.cz, Rohlík, Košík, and Notino. You can also visit our Showroom. The address and current opening hours can be found on the Contacts page.

Unfortunately not, we offer you the option to purchase a pack of diapers and if the KOLORKY do not suit your baby, we will refund your money.
It can be for several reasons, the most common of which are:
Unassigned payment variable symbol:
Your payment was not matched with the order, please check if you entered the correct variable symbol and if not, contact us

Wrong phone number:
Please check in the order that you have entered the correct phone number; if not, the shipping company will not be able to contact you and deliver the package.

Payment failed:
Check if your payment has been processed, if not, please pay for the order again

Incorrect email entered:
Did you receive an order confirmation? If not, you probably entered the wrong email, please contact us and we will correct the email on your order.
The shipping cost depends on the weight and size of the entire purchase. The specific shipping price for your order can be found in the cart. Shipping for orders over 2500 CZK is free within the Czech Republic.
When designing our boxes, we not only considered how well the Kolorky would fit inside, but also how moms would be able to carry them. That’s why our largest box can hold about 12 packages (depending on the size of the ordered diapers). Larger orders are then divided into multiple boxes. Unfortunately, shipping companies cannot transport two boxes as one shipment, so sometimes each box may arrive on a different day.
Our largest box can hold approximately 12 packages (depending on the size of the ordered diapers). Larger orders are then divided into multiple boxes. Unfortunately, shipping companies cannot transport two boxes as one shipment, so sometimes each box may arrive on a different day. Please wait to see if the rest of your order arrives, and if not, please contact us.

Yes, you can find it on our e-shop in the Gifts & Vouchers section. They are available in denominations of 500, 1000, 2000, and 5000 CZK. The gift voucher will be sent to your email immediately after the order is paid.
Yes, it is possible to deduct only a proportional part of the purchase from the card, and you can use the remaining balance next time. In the email with the gift voucher, you can view the current balance and the validity of the voucher.
Yes, it is possible. At checkout, enter the gift voucher codes you have available.

If you have not used up your gift voucher, please contact our customer service line or write to us at jsme@kolorky.cz before the voucher expires.
We have printed gift vouchers available only in limited quantities. If you are interested, please contact our customer service line or write to us at jsme@kolorky.cz.

A Good Deed is a Kolorek package at a discounted price of 100 CZK, which you can purchase through our website. You don't have to worry about anything else; we will send the packages where they are needed. Every month, we regularly send the purchased Good Deeds to the Šatník Endowment Fund or other foundations we cooperate with. We send specific packages according to the sizes currently needed.
The foundations we are currently collaborating with can be found on the website under the category Helping.

You can also contribute to the foundations by purchasing our charitable products such as greeting cards and posters with illustrations by Michal Bačák, or by buying our VINCI Magazine. All these products, including information on which foundation you are supporting, can be found under current products. On the foundations' websites, you will also find bank accounts and QR codes for direct contributions to the foundations' accounts.
We mainly focus on helping specific foundations that we have listed on our website and with which we already have established cooperation. Of course, we are also concerned about other human stories, but to be honest, it is not within our power to help everyone. Please send us your specific request at jsem@kolorky.cz and we will get back to you.

We are glad that you are interested in our products. You can find all the necessary information on the Contact - Wholesale page.

If you are interested in cooperation, please contact us via a message on the given social network or write directly to our colleague Zuzka (zuzka@kolorky.cz), who is in charge of collaborations.

Cart0 items

Frequently asked questions

Kolorky

answers to the most frequently asked questions about our diapers

Purchase and delivery

questions about purchase and order delivery

Gift voucher

everything you need to know about gift vouchers

We help

do you want to know how we help and how you can get involved

Other